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Customer service & bookings. Fewer tickets, fewer no-shows.
Questions become tickets that reach the right person with a reply already drafted. Appointments are booked over WhatsApp and reminded automatically, so the diary fills and people turn up.
A typical day
What a day looks like with customer service & bookings.
Support that keeps up.
Step 1 A customer writes in WhatsApp · 2:14 PM
Step 2 xLog sorts it priority high · billing
Step 3 Ticket created assigned to the right person
Step 4 Resolved reply approved and sent
Backlog clear by 5 PM handled by LogAI
What you get
Built for how you actually work.
01 Tickets that find the right person
Every question from WhatsApp, email or a form becomes a ticket with a priority and an owner. Nothing sits in someone’s personal inbox.
- Tickets from any channel
- Priority and owner on each
- Internal notes
- Status your customer can see
02 Replies drafted for you
xLog reads the ticket and your past answers and drafts a reply. One tap to send, or edit first.
- Drafts from past answers
- Your tone, not a template
- Attach an invoice or a link
- Reply over the same channel
03 Bookings
Share a booking page or let the WhatsApp bot offer slots. Customers pick a time; LogAI holds the slot and tells the right person.
- Booking pages
- Slots over WhatsApp
- Services with durations
- Calendar for the team
04 Reminders
A WhatsApp reminder the day before and an hour before. Customers can confirm or ask to move with one tap.
- Day-before and hour-before
- Confirm or reschedule
- Approved templates
- Fewer empty chairs
05 History on every customer
Every ticket, booking and chat sits on the customer’s page next to their orders and invoices.
- One page per customer
- Tickets and bookings together
- Linked to sales and billing
- Search by anything
06 Reports
Open tickets, time to first reply, bookings this week and no-shows, in the Reporting menu with every other number.
- Open and resolved tickets
- Time to first reply
- Bookings and no-shows
- Per-person workload
With xLog
What the assistant does here.
Every suggestion uses your own data, so it fits the way this part of your business already runs. You approve what matters.
- Drafts a reply from your past answers and the customer’s history
- Sets a priority and sends the ticket to the right person
- Summarises a long ticket before you reply
- Suggests answers to add to the chatbot when the same question keeps coming
- Spots repeat problems across tickets
Who uses it
Businesses that run on customer service & bookings.
Clinics & dental Salons & spas Repair & home services Coaching & tuition Gyms & studios Travel agents D2C customer support Consultants
Questions
Common questions about customer service & bookings.
Short answers. The full guides are in the docs.
Can customers book without talking to me?
Yes. Share a booking page link, or let the WhatsApp chatbot offer open slots. The booking lands on the team calendar and the customer gets a confirmation.
How do reminders go out?
Over WhatsApp, using an approved message template, the day before and an hour before the appointment. Customers can confirm or ask to reschedule in the same chat.
How many booking pages can I have?
Pro includes 1 booking page and Pro Plus 3. Enterprise has no limit, and limits can be raised on request.
Do tickets connect to the customer’s orders and invoices?
Yes. Tickets, bookings, chats, orders and invoices all sit on the same customer page, so whoever replies sees the whole picture.
Keep going
Related pages.
WhatsApp & inbox Where tickets come from Sales & customers The same customer records LogAI for clinics & salons Bookings, reminders, billing
Try customer service & bookings free, with every other module included.
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Customer service & bookings is included on Pro, Pro Plus and Enterprise.