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WhatsApp & inbox. One inbox for every chat.
WhatsApp Business, Instagram, Facebook, email and live chat in one place, linked to the customer they belong to. xLog drafts replies in your tone, and a chatbot answers common questions when you are away.
A typical day
What a day looks like with whatsapp & inbox.
One inbox, every channel.
Step 1 A message arrives WhatsApp · 11:48 PM
Step 2 xLog drafts the reply from your own answers
Step 3 Sent in seconds or the chatbot handles it
Step 4 Saved to the customer follow-up task created
12 chats handled overnight handled by LogAI
What you get
Built for how you actually work.
01 WhatsApp Business inbox
Connect your WhatsApp Business number and handle chats inside LogAI, linked to leads and customers, with follow-up tasks a tap away.
- Your WhatsApp Business number
- Chats linked to customers
- Follow-up tasks from a chat
- Approved message templates
02 Every channel together
Instagram, Facebook, email and live chat join WhatsApp in one list, so nobody checks five apps to find a customer.
- One list for all channels
- Full history per customer
- Filters by channel
- Unread counts that mean something
03 Replies drafted by xLog
xLog reads the conversation and your past answers, then drafts a reply in your tone. You review and send with one tap.
- Drafts from your own answers
- Your tone, not a template
- Edit before sending
- Works in your language
04 WhatsApp chatbots
Build a bot on a canvas, start from a template, or describe what it should do and let xLog draft it. It answers questions, checks orders, books slots and hands over to a person when needed.
- Six ready-made templates
- Buttons, lists and order look-ups
- Smart answers are free
- Hand-off to your team
05 Team inbox
Assign a chat to a colleague, leave an internal note, and see who is already replying so two people never answer the same message.
- Assign conversations
- Internal notes
- Mentions
- Who is typing, visible
06 Broadcasts and reminders
Send approved templates to a segment of customers: a Diwali offer, a payment reminder, an appointment the day before.
- Approved templates
- Send to a segment
- Delivery and read status
- Replies come back to the inbox
With xLog
What the assistant does here.
Every suggestion uses your own data, so it fits the way this part of your business already runs. You approve what matters.
- Drafts a reply from the conversation and the answers you have given before
- Spots what the customer wants and routes the chat to the right person
- Summarises a long thread so a teammate can take over in a minute
- Flags customers who sound unhappy or are waiting too long
- Builds a chatbot from a one-sentence description of what it should do
Who uses it
Businesses that run on whatsapp & inbox.
Boutiques & retail Clinics & salons Real estate Education & coaching D2C brands Travel & hospitality Agencies Service businesses
Questions
Common questions about whatsapp & inbox.
Short answers. The full guides are in the docs.
Do I need a WhatsApp Business account?
Yes. You connect your WhatsApp Business number to LogAI from Settings, through Meta’s official WhatsApp Business platform. Once connected, chats appear in the inbox and the chatbot can run on that number.
Can the chatbot take bookings and orders?
Yes. A bot can ask questions, show buttons and lists, look up an order, book an appointment slot and hand the chat to your team when a person is needed.
Does the chatbot use AI credits?
Smart answers, which reply from the answers you have written, are free. Optional AI steps that generate new text use credits, and every plan includes a monthly allowance.
Will customers know they are talking to a bot?
That is up to you. You write what the bot says, and it can hand over to a person at any step. Most teams let it answer the routine questions and take over for the rest.
Keep going
Related pages.
Sales & customers Chats become leads and deals Customer service & bookings Tickets and appointments WhatsApp guides Connect your number, build a bot
Try whatsapp & inbox free, with every other module included.
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WhatsApp & inbox is included on Pro, Pro Plus and Enterprise.