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Integrations: WhatsApp, Razorpay, Shiprocket & more
Connect LogAI to WhatsApp Business via Meta's Embedded Signup, Razorpay payments, Shiprocket shipping, Twilio SMS, Google Analytics, Vercel and your own SMTP.
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Settings → Integrations connects LogAI to external services, each unlocking features across the app. Its pages — Razorpay, Google Analytics, Vercel, Whatsapp and Twilio — each open from the sidebar under Settings → Integrations. Courier shipping (Shiprocket) is opened from Store → Configuration → Shipping Providers. Outgoing email (SMTP) and SMS order alerts live on the neighbouring Settings → Mail page.
WhatsApp Business
The Whatsapp page connects your WhatsApp Business numbers through Meta's Embedded Signup — a new number, or one you keep using in the WhatsApp Business app (Coexistence). Each connected number gets live health checks, a Chatbots on this number card and a template workspace where you create templates or add them from a starter library and track Meta's review. Connecting unlocks WhatsApp chat with leads, bulk WhatsApp broadcasts, WhatsApp chatbots and WhatsApp triggers and actions in workflows. The full walkthrough is in WhatsApp Business: connect numbers & manage templates.
WhatsApp ≠ the social hub: Social publishing to Instagram, Facebook, X and the rest is connected under Marketing → Connect — not here.
The other connections
| Integration | What it enables |
|---|---|
| Razorpay | Online payments everywhere: payment links, storefront checkout, and the Payments dashboard (opened from the revenue card on Home → Overview). Enter your API key and secret. |
| Google Analytics | The Home → Analytics dashboard. Paste your Property ID and service-account JSON from Google Cloud. |
| Vercel | Publishing AI-built websites to your own Vercel account (token + optional project/team IDs). Not needed for the hosted store. |
| Shiprocket (Shipping) | Booking couriers from an order: live rates, pickups, labels and automatic tracking. Needs a Shiprocket API user, a pickup location and a default package — the Shipping Providers page walks all five steps. See courier shipping. |
| Twilio | SMS with leads from your own Twilio number — Account SID, Auth Token and a number in international format. SMS threads appear under the SMS filter in Chat. |
One Razorpay webhook serves everything: In your Razorpay Dashboard add the webhook URL shown on the Razorpay page once, enabling both events: payment_link.paid (marks shareable payment links paid) and payment.captured (updates store orders). Create it in the same Test/Live mode as your keys.
Outgoing email (SMTP)
Settings → Mail → SMTP opens Mail Settings: provider, server, port (587 or 465), username, and password. This lets LogAI send from your own address — powering workflow emails, bulk lead emails, and cart-recovery coupons. The saved password is never redisplayed, and there are no per-event notification toggles on this page despite its sidebar label.
Access
Razorpay, Google Analytics, Vercel, Twilio and Shipping use the Integration permission (View to see, Update to save, Delete to disconnect); WhatsApp has its own WhatsApp permission — connecting a number needs Manage (see WhatsApp Business setup); SMTP uses Notification (as does SMS Alerts) and Email Templates uses Mail. Integrations can also be connected during organization onboarding — everything here is the permanent home for those setups.
Frequently asked questions
What does connecting WhatsApp Business enable?
Chatting with leads over WhatsApp, bulk WhatsApp broadcasts from the Contacts screen, WhatsApp chatbots, WhatsApp triggers and actions in workflows, and a template workspace where templates go to Meta for approval. You connect with Meta's Embedded Signup on Settings → Integrations → Whatsapp; the WhatsApp Business setup guide walks through it.
Do payment links and my store need separate Razorpay webhooks?
No — one webhook with both events (payment_link.paid and payment.captured) serves payment links and store orders alike. Match the Test/Live mode of your keys.
Do I need a Vercel account?
Only to publish AI Studio-built websites to your own account. The hosted online store deploys on LogAI's infrastructure without it.
Where are notification preferences?
Settings → Mail has three pages: SMTP (your outgoing mail server), Email Templates, and SMS Alerts, where you switch order texts on or off (new order to your team; order confirmed and delivered to customers). Invoice templates moved to Settings → Templates → Invoice Templates — see Invoice templates.
What breaks without SMTP configured?
Anything LogAI sends from your address: workflow Send Email actions fall back to the platform mailer, and abandoned-cart recovery coupons won't send at all.
Why is my Payments dashboard empty?
It reads live Razorpay data using the keys saved here — zeros mean the keys aren't configured yet.
What do I need to connect Shiprocket?
A Shiprocket API user (created under Settings → API → Configure in Shiprocket, using an email different from your login), a pickup location with a phone number, and product measurements or a fallback parcel size. Start setup on Store → Configuration → Shipping Providers walks through it — see courier shipping.
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